People First – User Guides

Please find below guides that may help with common issues.

Over this difficult time, our support desk is flooded with queries around similar requests, from multiple users, within each organisation

It would really help us if you could use these guides below to help yourself, before contacting the support desk.

We will be updating this page regularly so please check back

 

Office 365

Office365 Pin Login Issue: Where the computer does not recognise the PIN when logging to remote desktop or your PC

Outlook is not working when in the office: Please close your remote session and restart your PC. An icon for Outlook 2016 should appear on your desktop, do not us Office 2013 on your PC.

Outlook Message Font Size:  If you want to increase the size of text and messages on the screen in outlook.

 

Broadband

Talk Talk: I use Talk Talk broadband at home and I can’t access certain things at work. Turn off firewall settings.

 

Home working – Printers

I am working from home and my home printer is not working

1. Check that the printer is hard-wired with a USB or Ethernet cable
2. Is the printed installed and set to default

WiFi connected, home printers are not supported

 

Screen Size

RDP – Screen size adjustment – I need to amend my screen size of my remote connection