APH – User Guides

Please find below guides that may help your staff with any issues.

Over this difficult time, our support desk is flooded with queries around similar requests, from multiple users, within each organisation.

It would really help us if you could use these guides below to help yourself, before contacting the support desk.

We will be updating this page regularly so please check back

QXL

QXL User Install: To install QXL

Foreign Database Warning: I receive a Foreign Database warning, or need to link a QXL Report to my system (you will only need to link a report to your system when it has been sent from SASSHA Support)

 

Broadband

Talk Talk: I use Talk Talk broadband at home and I can’t access certain things at work. Turn off firewall settings.

 

Home working – Printers

I am working from home and my home printer is not working

1. Check that the printer is hard-wired with a USB or Ethernet cable
2. Is the printed installed and set to default

WiFi connected, home printers are not supported

 

Screen Size

RDP – Screen size adjustment – I need to amend my screen size of my remote connection

Outlook Message Size:  If you want to increase the size of text and messages on the screen in outlook.

 

Sound

There is no sound available on RDS server.

All users should use your local PC for sound/ video